Everything starts with a good business case that aligns with urban strategy. Business cases should start with the needs of the citizen or the business.

Some local councils – such as the London Borough of Enfield – are already embracing this shift. Last year, Enfield collaborated with IPsoft to develop Amelia, robot technology dedicated to frontline council services, such as taking resident queries or authenticating licenses. Through AI and cognitive computing, government departments can lessen the burden of administrative tasks while gaining faster access to sophisticated insights, empowering them to make better decisions for citizens. The volume of information available today continues to grow exponentially. By deploying technology to successfully navigate and manage these huge quantities of data, both structured and unstructured, local councils can speed up services, improve frontline services and reduce human error. British citizens can already anticipate the advantages.

Recent research suggests that most consumers are getting over their fears of using artificial intelligence (AI) for services, including banking transactions. Access this e-guide with 6 key articles on cloud security and learn how to protect your organisation and its data on the cloud. You forgot to provide an Email Address. This email address doesn't appear to be valid. This email address is already registered.

"Almost one-third of UK jobs could be done by robots in 10 years' time." Warnings of this kind are often softened by the suggestion that new and better occupations will replace defunct jobs. But such is the pace of technological advancement, this is no longer guaranteed. This email address is already registered. By submitting my Email address I confirm that I have read and accepted the Terms of Use and Declaration of Consent.

Lauding the transformative powers of artificial intelligence (AI) has almost become a cliche, and with good reason. And AI has the potential to transform the way governments design and deliver public services. Our report, published on 6 February, predicts that almost 250,000 public sector workers could lose their jobs to robots over the next 15 years. Governments around the world have recognised the potential of AI, but in practice actual application varies widely. Japan and Singapore are at the forefront of marrying intention and action to harness the power of AI.

Technologies including AI, bots, drones and robots will lead to the automation of large parts of the global workforce More than 861,000 public sector jobs could be lost by 2030 through automation, according to a study that comes as a further blow after hundreds of thousands of UK public sector jobs disappeared following the government's austerity cuts during and after the recession. However, it has to be said, that as more and more governments around the world experiment with Universal Basic Income (UBI) programs, including Scotland who may even start trails next week, the news doesn't come as a complete surprise. The research conducted by Oxford University and Deloitte, the business advisory firm, found that the 1.3m administrative jobs across the public sector had the highest chance of being automated. New blockchain DNS system would put an end to DDoS attacks But, following on from the London Borough of Enfields move to replace some customer services clerks with a bot called "Amelia," even teachers, police officers and social workers could be replaced, at least in part, allowing the government to either free up more staff for frontline work or reduce the number of workers on the payroll. The research is included in Deloitte's State of the State report, which analyses the state of public finances and the challenges facing public services. Deloitte's previous work has shown that all sectors will be affected by automation in the next two decades, with 74% of jobs in transportation and storage, 59% in wholesale and retail trades and 56% in manufacturing having a high chance of being automated.

Technologies including AI, bots, drones and robots will lead to the automation of large parts of the global workforce More than 861,000 public sector jobs could be lost by 2030 through automation, according to a study that comes as a further blow after hundreds of thousands of UK public sector jobs disappeared following the government's austerity cuts during and after the recession. However, it has to be said, that as more and more governments around the world experiment with Universal Basic Income (UBI) programs, including Scotland who may even start trails next week, the news doesn't come as a complete surprise. The research conducted by Oxford University and Deloitte, the business advisory firm, found that the 1.3m administrative jobs across the public sector had the highest chance of being automated. But, following on from the London Borough of Enfields move to replace some customer services clerks with a bot called "Amelia," even teachers, police officers and social workers could be replaced, at least in part, allowing the government to either free up more staff for frontline work or reduce the number of workers on the payroll. The research is included in Deloitte's State of the State report, which analyses the state of public finances and the challenges facing public services. Deloitte's previous work has shown that all sectors will be affected by automation in the next two decades, with 74% of jobs in transportation and storage, 59% in wholesale and retail trades and 56% in manufacturing having a high chance of being automated.

Apple's Siri is pretty famous and helpful, and IBM's Watson is famous and impressive. IPsoft's Amelia is another cognitive computing persona, and she is tuned to be a help desk employee. Amelia is far beyond the voice response unit that we have all encountered on the phone: "For account balance press 1, for . . . With all that, she can react to emotion, data, and facts, in order to answer a question as a human being would understand it through learning and natural language. When she comes across a question she cannot answer, she dials in a human expert to help the caller.

After a several-month trial in which staff used the AI internally, while they dealt with business clients, RBS will let Luvo talk directly to the outside world by the end of 2016. Luvo functions as a chatbot – a program that opens when you access the bank's website – that you can ask typical customer service questions, concerning lost PINs and credit cards that need to be replaced. At first glance, this is nothing extraordinary, and chatbots have become a frequent feature for websites dealing with a large flow of individual queries. But RBS and IBM, which spent millions developing the program together, say that it is revolutionary, with a nuanced understanding of human speech, a "unique" personality, and an ability to learn on the job. "To be helpful it has to understand dialogue," the bank's managing director of digitization, Chris Popple, explained in a presentation earlier this year.

The London borough of Enfield has enlisted artificial intelligence Amelia to take on customer service tasks for its residents starting late this year. Developed by IPSoft, Amelia is a cognitive agent, capable of automating certain tasks as well as learn from its interactions. As to what makes Amelia a competent asset to the council, IPSoft says she is "[c]apable of analysing natural language, she understands context, applies logic, learns, resolves problems and even senses emotions." Amelia currently handles cognitive customer experience for professional services company Accenture and financial consultancy firm Deloitte. This will, however, be her first public sector role.